Frequently Asked Questions
How can I book a service provider?
Simply browse available categories, select the service you need, choose your preferred provider, and click “Book Now”. You can confirm your booking instantly through the app or website.
Can I reschedule or cancel a booking?
Yes. Go to “My Bookings”, open the booking details, and choose “Reschedule” or “Cancel”. Please note that cancellations within 24 hours may incur a small fee depending on provider policy.
How do I contact my service provider?
Once your booking is confirmed, you can chat directly with your assigned service provider from your dashboard or use the “Contact Provider” button.
Is payment made online or in person?
You can pay either online using your preferred method (credit card, wallet, etc.) or directly to the provider upon service completion, depending on your selected option during checkout.
Are the service providers verified?
Yes. Every service provider on our platform is verified through identity and background checks to ensure quality and trust.
What happens if a provider does not show up?
If your service provider fails to arrive, you can report it through the “Help” section or contact support directly. We will reassign another provider or issue a refund.